All sales are final. We do not accept returns or refunds unless we deliver a defective or incorrect product.

Contact Boundandbreathless@gmail.com as soon as you have the new information and depending where we are in the shipping process we will do our best to accommodate.

Orders placed cannot be cancelled unless they are a duplicate order. Duplicate book orders will be canceled automatically.

As of right now we are only shipping within the US and Canada. We plan to look into offering international shipping in the future.

Bound and Breathless is not responsible for any fees incurred due to customs, duties, VAT, or any other import-related charges.

Our book boxes are pre-orders so they are not products on hand. These take approximately 3-4 months after sale ends, depending on the timeframe of the printer.

We take care to inspect and package every special edition book and item before shipping. Special edition books travel through printing, production, fulfillment, and mail carrier handling before arriving to you, so minor cosmetic imperfections sometimes happen.

Please review the guidelines below before submitting a damage claim.

How to Report Damage:

If your book or item arrives damaged, email us at boundandbreathless@gmail.com within 10 days of delivery.

Please include:

• Your full name

• Your order number

• The email address used at checkout

• Clear photos of the damage

• A photo of the shipping box and packaging

• A short description of the issue

Damage claims submitted after 10 days from delivery are not eligible for replacement or refund consideration.

Please keep the damaged item and all packaging until our team has reviewed your claim. We may ask for additional photos before approving a replacement.

Damage That Qualifies for Review:

• Broken spine

• Large dents, crushed corners, or major structural damage

• Punctures through the dust jacket, cover, or hardcover

• Torn cover, torn dust jacket, or torn pages

• Missing pages or missing parts of the book including bookplates

• Book bound upside down or severe binding error

• Residue on the front cover, spine, or dust jacket that cannot be removed

• Major printing errors that affect readability or the intended design

• Severely misaligned sprayed, stenciled, or digital edges where the central design is cut off or distorted

• Missing promised items from the box, if not notified.

• Damage That Does Not Qualify for Replacement:

The following issues are considered minor cosmetic imperfections/normal wear and do not qualify for replacement:

• Minor corner dings

• Light scratches or scuffs

• Normal shelf wear

• Small marks on the back of the book or dust jacket

• Minor printing variations that do not affect readability

• Faint roller marks or small production marks

• Slightly blurry sprayed, stenciled, or digital edges

• Slightly off-center edges where the full design is still visible

• Small white spots or small marks on sprayed edges

• Minor creasing on dust jackets

• Residue that can be safely removed

• Damage to the outer shipping box only when the book and items inside are unharmed

Please remember that handmade, printed, sprayed, foiled, signed, or special edition features may have small variations. These variations are part of the production process and do not always qualify as damage.

Replacement Availability:

If your claim is approved and we have replacement stock available, we will send a replacement for the damaged book or item.

Because our special editions are produced in limited quantities, replacements are not guaranteed. If a qualifying item cannot be replaced due to lack of inventory, we may offer one of the following at our discretion:

• A partial refund

• Store credit

• A return for refund, when applicable

• We do not offer replacements for minor cosmetic imperfections.
  

Replacement Copies:

Replacement copies are inspected before shipping. Because books still travel through the mail, minor transit wear may occur. We only offer one replacement per approved damaged book or item.

If a replacement arrives with major damage, please contact us within 10 days of delivery with updated photos.

• Scratch and Dent, Discounted, or Final Sale Items

• Scratch and Dent, damaged, discounted, or clearly marked final sale items are sold as-is. These items are not eligible for replacement due to cosmetic damage disclosed or expected at the time of purchase.

Missing Items:

If an item is missing from your box, email us within 10 days of delivery with your order number and a photo of everything you received. If the missing item is available, we will send it to you. If the item is unavailable, we may offer a partial refund, store credit, or another resolution at our discretion.

Returns of Damaged Items:

In most cases, we do not require damaged items to be returned. Please do not discard, donate, alter, or resell the damaged item until your claim has been fully reviewed and resolved.

We may request additional proof of damage before sending a replacement.

Final Review:

All damage claims are reviewed case by case. Approval of replacements, refunds, or credits is at our discretion based on the photos provided, the condition of the item, the availability of replacement stock, and the guidelines listed above.

Please contact us at Boundandbreathless@gmail.com

Each box includes sapphic romance books curated around the current theme, along with hand-picked items chosen to deepen the reading experience. Every item is selected to reflect sapphic identity, queer culture, or the mood and themes of the box, creating a collection that feels intentional, immersive, and made for sapphic readers.